Customers

This view consolidates both the Primary and Alert contact information for all Customer accounts, enabling targeted communication as needed. The view also displays Customer User counts, last login information and Device counts. Device counts are based on the cumulative count of that Customer's Devices across each Application owned by that Customer. Customers are presented in searchable, tabular format for quick and easy access. Customers can be added, modified or removed.

Create Customer Dialog

Address and Primary contact information are separate from the email recipient list for Alerts, ensuring all notifications are sent to the appropriate parties.

Assigning Cases to Users

Cases can be assigned to specific users in the Customer Create or Edit dialogs. This is a comma separated list of usernames. An email is sent to the designated user when the Case is assigned.

Alert Email Addresses

The Alert/Cases Email List field provides the ability to configure who receives email when an alert is generated or a case is created/modified. This is a comma separated list of email addresses.

---