General FAQ

Frequently Asked Questions


For FAQ's regarding Devices please refer to our Device FAQ Page

Base Station

For FAQ's regarding Base Stations please refer to our Base Station FAQ Page


How do I customize the Dashboard View?

Please see the Dashboard Customization page.

How do I edit my account information?

Click on the username Username in the top-right corner.

From the dropdown menu, select Edit Account Info.


Click on the edit buttons on the right side of each section to modify the existing data.


How do I create a new account?

  1. Open the following URL in browser:

  2. Complete the form and press Create Account.

  3. An account verification email will be sent from to the provided email address. Click on the link in the email to complete account setup.

What is PSR?

PSR: Packet Success Rate

This describes the ratio of packets received from a device compared to the total number of packets sent by that device over a period. The total number of packets is the difference between the minimum and maximum sequence numbers over the period. The unique sequence number of each received packet is used to tally a distinct count, even when reported by multiple Base Stations.

What are SNR and RSSI?

SNR: Signal to Noise Ratio

RSSI: Received Signal Strength Indication

How do I ask a new question?

Please visit our Community Page to create a new topic of discussion, post a reply or view answers to previously asked questions.